Terms & Conditions

1. BOOKING - We cannot secure any dates for a booking until the full deposit and completed booking form has been received by us. We accept no responsibility for incomplete or incorrectly completed booking forms.

2. DEPOSIT - $250/£150 for each week/part of week booked. Please see cancellation policy. Once the deposit is received you will receive confirmation of your booking and the reservation will be secured.

3. BALANCE - The balance is to be received 8 weeks prior to check in. If the booking is received for check in less than 8 weeks, full payment will be needed upon booking. The rental cost covers normal consumption of propertyowner's utilities. It does not cover Florida Sales and Tourist Taxes. The property is fully furnished and should include most items you will require for an enjoyable short-term stay. The property will be cleaned before your arrival and on your departure, unless additional services are otherwise also requested from us and funded normally by you.

4. PAYMENT - Payment can be made through PayPal or by personal cheque. 5 working days must be given for cheque clearance.

5. CHANGES TO BOOKINGS - If availability permits, every effort will be made to accommodate any changes required to the booking. However there will be charge of $35/£20 per change.

6. SECURITY BOND - We require $250/£150 per booking to be paid at the time of booking to cover against any loss or damage occurring at the property during your stay. In the event of a cancellation of the booking, this Security Bond will be refunded to you with 14 working days of written confirmation of cancellation. The bond will be refunded to you (after a full inspection of the property/contents) has been made on your departure date by our Property Manager). Should any damage that is caused by you or your guests occur in excess of $250/£150, you will be required to pay a full reimbursement of the outstanding amount within 14 days.

7. CANCELLATION - Any cancellation must be notified in writing. Please carefully read our cancellation policy attached.

8. HEALTH AND SAFETY - The owners or their agents do not accept liability or responsibility for any injury caused as a result of the use of the property, pool and/or spa. It is the responsibility of all adult party members to ensure that children are always properly supervised whilst in around the pool area. By law, children are not allowed in the pool, spa or pool area unattended. Posted pool rules must be adhered to while in the pool area. For their own safety, guests are also specifically requested not to use the pool whilst under the influence.

9. ACCOMMODATION - Any person booking Westport Villa must be over the age of 21. Under Florida State Law only the named guests listed on the booking form will be permitted to stay at the villa. By law the maximum number of guests staying at the property at any one time is 8. The signatory must be a member of the party occupying the villa. We reserve the right to refuse admittance if this condition is not observed. During your stay, it may be necessary for staff and/or agents of Westport Villa to enter the premises in order to perform routine maintenance and/or repairs. Further, whilst the privacy of guests will always be respected and reasonable advance notice always given where possible, the owners also reserve the right to access the property at any time during your stay. Pets and smoking are not permitted at any time inside the rental property.

10. BBQ - A bbq can be provided at an extra cost and organised through our Property Manager. Use of a bbq without permission will result in you being asked to vacate the premises with immediate effect.

11. POOL AND/OR SPA HEATING - The use of the pool heating cannot guarantee the actual temperature of the water in the pool. This is dependent upon many factors, including (for illustration) the ambient temperature, general weather conditions, the number of people using the pool and whether the pool cover is placed over the pool when it is not in use. In severe weather, for their own safety, guests may not be able to use the pool or the pool heating at all. Whilst all appropriate maintenance will, of course, be undertaken to maintain the pool heater to a good working standard, it is not possible to guarantee that the pool heating will be able to heat the water to a temperature comfortable enough to swim in. Guests will find it useful to use the pool cover provided at all times when the pool is not in use.

Despite the above elements, which are beyond the control of the owners and managers, all charges will be made to heat the pool where these have been requested by guests.

Pool heat is an additional service for an extra cost offered by the homeowner for your enjoyment. However, machines can and do break down. In the event that the pool heater fails during your visit, every reasonable effort will be made to have it repaired in a timely manner. However the owner will not be held responsible if for reasons beyond their control, heating cannot be restored promptly. If it is not possible to have a repair done on time, then a refund will be made to the guest for the time that the pool heater was inoperable, but without interest and/or other compensation or liability for loss.

12. ARRIVAL/DEPARTURE - The property will be available after 4pm on the day of arrival and must be vacated by 11.00am on the day of departure. An early arrival or a late check out can be pre arranged and will be accommodated when possible. Please note that any unauthorised late check out will be subject to a $150 fee.

13. All guests are asked to treat the property, its furnishings, fittings, utensils and other facilities with due care and respect. It is expected that you will leave the property in a reasonably clean and orderly condition and that that you will comply with all notices displayed within our property, many of which are for your welfare and safety. If an accident and damage occurs whilst you are in residence, you will be provided with details of our Property Managers based in Florida and they should be contacted immediately and they will endeavour to put right the problem or loss of availability as soon as reasonably practicable. Guests are expected to leave the property in a reasonably clean and orderly condition and all kitchen utensils should be cleaned or placed in the dishwasher. Guests are also reminded that Florida has a tropical climate and is therefore a property to many, many insects, etc. Our property is treated on a regular basis to repel such unwanted visitors, but inevitably they will occasionally find their way into the property. They are best dealt with by spraying with an appropriate product. The problem can be greatly reduced if food and/or crumbs are not left on worktops, tables, floors and/or in the pool area and if any spills are cleaned up immediately. It is also important to remember to close all windows and doors whenever possible, both to keep bugs out and to help the air conditioning system to function properly. This also helps keep running costs down.

14. LEGAL DISCLAIMER - Every care has been taken to ensure the accuracy of all information and marketing materials provided. However, despite the best endeavours of those involved in making your stay an enjoyable one, it may occasionally be the case that certain services and facilities may not be available, perhaps if only for a very short period, for reasons typically beyond our control. Examples of such causes might be routine maintenance and/or renovation works, adverse weather and/or damage by a previous guest, where there has been insufficient time to remedy this in advance of your arrival. Where we are aware that a facility or service advertised in the information provided will not be available during the period of your stay, we will take steps, wherever possible, to notify you prior to travel. Some furnishings and fittings may also differ from that advertised.

15. BREACH OF CONTRACT - In accordance with the State of Florida's Statute 509, failure by any member of a lead guest's party to comply with the terms and conditions set out in this and related documents may result in the booking being cancelled and/or terminated. In such circumstances, all monies will be forfeited and the owners and/or agents accept no liability for any consequential loss incurred by any guest. In the event of damages caused to the property in excess of the security deposit, the lead guest and party will be held responsible and must make restitution without limit to security deposit. In the rare event that such an event happens, Westport Villas reserves the right to collect reasonable fees associated with procuring payments.

16. COMPLAINTS - In the unlikely event of a problem arising in connection with your stay (other than in respect of the booking process itself with us, the owners), it should be discussed first with our local property managers. Every attempt will be made to resolve any problem or dispute without delay.

IMPORTANT ADDITIONAL INFORMATION

The following are subject to charges:

Security alarm - the property is fitted with an alarm system, which you will be advised on how to operate. If you set off the alarm and our Property Managers or the Sheriff Dept are called out, a fee of $65 is payable.

Toilet - toilet systems in Florida can be temperamental, if the Property Manager is called out to unblock toilet, a fee of $70 is payable.

CANCELLATION POLICY

All cancellations must be advised in writing. The client may cancel the agreement at any time. However, the client will be liable to pay the owner the following: All cancellations by guests must be confirmed in writing and will be subject to the following penalties:

  • 8 weeks or more before planned arrival date: $150 or equivalent administration charge
  • 6 weeks or more, but less than 8 weeks prior to planned arrival date: Loss of 25% of full rental cost
  • More than 4 weeks, but less than 6 weeks prior to planned arrival date: 50% of the full rental cost
  • 4 weeks or less before planned arrival date: 100% of the full rental cost.

In the highly exceptional circumstances of the owners or managers having to cancel a planned or confirmed booking, Westport Villas will endeavour to locate a suitable alternative rental property and to agree suitability with guests. If this is not possible, then any monies paid will be refunded in full, but without interest and/or other compensation or liability for loss. The property owners do not accept any responsibility (and no compensation will be payable) if cancellation and/or changes to the terms of the booking are brought about, or become necessary, due to war or threat of war, riot, civil commotion, terrorist act, industrial dispute, natural disaster, fire, flood, nuclear incident, adverse weather conditions and/or any other highly significant and extraordinary event beyond the reasonable control of the owners and/or managers. In addition to the above, the owners will not accept responsibility for the closure or congestion of airports, technical problems with transportation or cancellation or schedule changes by carriers, whether schedule or charter.